:root{
  --bg:#f6f7f9; --panel:#fff; --ink:#12161c; --muted:#5d6773; --line:#e3e7ec;
  --brand:#1f6feb; --accent:#d97706; --ok:#137333; --warn:#b26a00; --bad:#b3261e;
  --radius:12px; --shadow:0 1px 2px rgba(16,24,40,.06),0 1px 3px rgba(16,24,40,.08);
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);
  font:15px/1.55 -apple-system,BlinkMacSystemFont,"Segoe UI",system-ui,sans-serif}
a{color:var(--brand)}
button{font:inherit}
.hidden{display:none !important}

header.top{display:flex;align-items:center;gap:1rem;padding:.85rem 1.25rem;
  background:var(--panel);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20}
.brandmark{font-weight:650;letter-spacing:-.01em}
.brandmark small{display:block;font-weight:400;color:var(--muted);font-size:.72rem;letter-spacing:.02em}
header.top select,header.top input{padding:.45rem .6rem;border:1px solid var(--line);
  border-radius:8px;background:#fff;color:inherit}
.spacer{flex:1}
.pill{font-size:.72rem;padding:.2rem .55rem;border-radius:999px;border:1px solid var(--line);color:var(--muted)}
.pill.live{background:#e7f5ec;border-color:#bde5c8;color:var(--ok)}
.pill.draft{background:#fff4e5;border-color:#ffd9a8;color:var(--warn)}
.pill.testing{background:#eef2ff;border-color:#c7d2fe;color:#3730a3}
.pill.suspended{background:#fdecea;border-color:#f5c2c0;color:var(--bad)}

nav.tabs{display:flex;gap:.15rem;padding:0 1.25rem;background:var(--panel);
  border-bottom:1px solid var(--line);overflow-x:auto;position:sticky;top:57px;z-index:19}
nav.tabs button{background:none;border:0;border-bottom:2px solid transparent;
  padding:.7rem .85rem;color:var(--muted);cursor:pointer;white-space:nowrap}
nav.tabs button.on{color:var(--ink);border-bottom-color:var(--brand);font-weight:550}

main{padding:1.25rem;max-width:1240px;margin:0 auto}
h2{margin:0 0 .25rem;font-size:1.1rem}
.sub{color:var(--muted);font-size:.85rem;margin:0 0 1rem}

.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:.75rem;margin-bottom:1.25rem}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);
  padding:.9rem 1rem;box-shadow:var(--shadow)}
.card .n{font-size:1.65rem;font-weight:600;letter-spacing:-.02em}
.card .k{color:var(--muted);font-size:.78rem;text-transform:uppercase;letter-spacing:.04em}
.card.accent .n{color:var(--accent)}

.panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);
  box-shadow:var(--shadow);overflow:hidden;margin-bottom:1.25rem}
.panel h3{margin:0;padding:.8rem 1rem;border-bottom:1px solid var(--line);font-size:.9rem}
.panel .body{padding:1rem}

table{width:100%;border-collapse:collapse;font-size:.88rem}
th{text-align:left;color:var(--muted);font-weight:550;font-size:.75rem;
  text-transform:uppercase;letter-spacing:.04em;padding:.6rem 1rem;border-bottom:1px solid var(--line)}
td{padding:.65rem 1rem;border-bottom:1px solid var(--line);vertical-align:top}
tr:last-child td{border-bottom:0}
tr.clickable{cursor:pointer} tr.clickable:hover{background:#fafbfc}
.empty{padding:2rem 1rem;text-align:center;color:var(--muted)}

.feed{list-style:none;margin:0;padding:0}
.feed li{display:flex;gap:.75rem;padding:.6rem 1rem;border-bottom:1px solid var(--line);font-size:.88rem}
.feed li:last-child{border-bottom:0}
.feed .when{color:var(--muted);font-variant-numeric:tabular-nums;white-space:nowrap;font-size:.8rem}
.tag{font-size:.68rem;padding:.1rem .4rem;border-radius:5px;background:#eef1f5;color:var(--muted);white-space:nowrap}
.tag.esc{background:#fdecea;color:var(--bad)} .tag.lead{background:#e7f5ec;color:var(--ok)}
.tag.route{background:#eef2ff;color:#3730a3}

.btn{background:var(--brand);color:#fff;border:0;border-radius:8px;padding:.5rem .9rem;cursor:pointer}
.btn.ghost{background:#fff;color:var(--ink);border:1px solid var(--line)}
.btn.warn{background:var(--bad)}
.btn:disabled{opacity:.5;cursor:not-allowed}
.row{display:flex;gap:.5rem;flex-wrap:wrap;align-items:center}

label{display:block;font-size:.8rem;color:var(--muted);margin:.7rem 0 .25rem}
input[type=text],input[type=email],input[type=tel],select,textarea{
  width:100%;padding:.55rem .65rem;border:1px solid var(--line);border-radius:8px;
  font:inherit;background:#fff;color:inherit}
textarea{min-height:5rem;resize:vertical}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 1rem}
.grid3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:0 1rem}
@media(max-width:720px){.grid2,.grid3{grid-template-columns:1fr}}
fieldset{border:1px solid var(--line);border-radius:10px;padding:.5rem 1rem 1rem;margin:1rem 0}
legend{font-size:.8rem;color:var(--muted);padding:0 .4rem}
.check{display:flex;align-items:center;gap:.45rem;margin:.4rem 0;font-size:.88rem;color:var(--ink)}
.check input{width:auto;margin:0}

.chat{display:flex;flex-direction:column;height:min(62vh,560px)}
.log{flex:1;overflow-y:auto;padding:1rem;display:flex;flex-direction:column;gap:.6rem;background:#fafbfc}
.msg{max-width:78%;padding:.55rem .8rem;border-radius:12px;font-size:.9rem;white-space:pre-wrap}
.msg.a{background:#fff;border:1px solid var(--line);align-self:flex-start;border-bottom-left-radius:4px}
.msg.u{background:var(--brand);color:#fff;align-self:flex-end;border-bottom-right-radius:4px}
.msg.sys{align-self:center;background:#eef1f5;color:var(--muted);font-size:.75rem;max-width:92%}
.composer{display:flex;gap:.5rem;padding:.75rem;border-top:1px solid var(--line);background:#fff}
.composer input{flex:1}
.trace{font-size:.74rem;color:var(--muted);align-self:flex-start;padding-left:.3rem}

pre.json{background:#0f1419;color:#d7dde5;padding:1rem;border-radius:10px;overflow:auto;
  font-size:.78rem;max-height:60vh;margin:0}
.notice{padding:.7rem .9rem;border-radius:8px;font-size:.85rem;margin-bottom:.75rem}
.notice.ok{background:#e7f5ec;color:#0b5c28} .notice.bad{background:#fdecea;color:#8c1d18}
.notice.warn{background:#fff4e5;color:#8a5300}
.steps{display:flex;gap:.35rem;flex-wrap:wrap;margin-bottom:1rem;font-size:.75rem;color:var(--muted)}
.steps span{padding:.25rem .5rem;border-radius:6px;background:#eef1f5}
.steps span.on{background:var(--brand);color:#fff}

/* ---- Authentication gate ---- */
#authGate{display:flex;align-items:center;justify-content:center;min-height:100vh;padding:1.5rem}
.authbox{background:var(--panel);border:1px solid var(--line);border-radius:16px;
  box-shadow:0 8px 30px rgba(16,24,40,.08);padding:2rem;width:min(26rem,100%)}
.authbox h1{margin:0 0 .25rem;font-size:1.3rem;letter-spacing:-.02em}
.authbox .sub{margin:0 0 1rem}
#whoami{max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* ---- workflow builder ----
   A workflow is a linear list of steps, so it is drawn as one. A node-graph
   canvas photographs better and is markedly worse for the office manager who
   actually writes these: it turns "text them, wait, then call Dana" into a
   layout exercise. The numbered rail carries real order, which is the one
   thing about a workflow the reader must not have to infer. */
.wf-sentence{background:#f1f5fb;border:1px solid #d8e3f3;border-radius:8px;
  padding:.7rem .9rem;margin-bottom:1rem;font-size:.92rem;line-height:1.6;color:var(--ink)}
.wf-sentence b{font-weight:600}
.wf-sentence .none{color:var(--muted);font-style:italic}

.wf-step{display:flex;gap:.75rem;align-items:flex-start;padding:.75rem;margin:.5rem 0;
  background:#fafbfc;border:1px solid var(--line);border-radius:8px}
.wf-step .n{flex:0 0 1.6rem;height:1.6rem;border-radius:999px;background:var(--brand);color:#fff;
  display:flex;align-items:center;justify-content:center;font-size:.78rem;font-variant-numeric:tabular-nums}
.wf-step .fields{flex:1;min-width:0;display:flex;flex-direction:column;gap:.4rem}
.wf-step .fields label{margin:0;font-size:.75rem;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}
.wf-step .fields input,.wf-step .fields select,.wf-step .fields textarea{margin:0}
.wf-step .kind{font-size:.8rem;font-weight:600;color:var(--ink)}
.wf-step .controls{display:flex;flex-direction:column;gap:.25rem}
.wf-step .controls button{background:#fff;border:1px solid var(--line);border-radius:6px;
  width:1.7rem;height:1.5rem;cursor:pointer;color:var(--muted);line-height:1}
.wf-step .controls button:hover:not(:disabled){color:var(--ink);border-color:var(--muted)}
.wf-step .controls button:disabled{opacity:.3;cursor:not-allowed}

.wf-cond{display:flex;gap:.5rem;align-items:center;margin:.4rem 0}
.wf-cond select,.wf-cond input{margin:0}
.wf-cond .drop{background:#fff;border:1px solid var(--line);border-radius:6px;
  width:1.9rem;height:2.1rem;cursor:pointer;color:var(--muted)}

.wf-tokens{font-size:.78rem;color:var(--muted);margin-top:.15rem}
.wf-tokens code{background:#eef1f5;border-radius:4px;padding:.05rem .3rem;cursor:pointer;font-size:.95em}
.wf-tokens code:hover{background:#dfe5ec;color:var(--ink)}

.wf-steplog{margin-top:.75rem;border:1px solid var(--line);border-radius:8px;overflow:hidden}
.wf-steplog div{display:flex;gap:.6rem;padding:.45rem .75rem;font-size:.85rem;
  border-bottom:1px solid var(--line);align-items:baseline}
.wf-steplog div:last-child{border-bottom:0}
.wf-steplog .i{color:var(--muted);font-variant-numeric:tabular-nums;flex:0 0 1.5rem}
.wf-steplog .t{font-weight:600;flex:0 0 8rem}
.wf-steplog .d{color:var(--muted);flex:1;min-width:0;overflow-wrap:anywhere}

/* ---- wizard: departments and hours ---- */
.dept-row{display:grid;grid-template-columns:1fr 1.4fr 1fr .7fr;gap:.5rem;align-items:end;
  padding:.5rem 0;border-bottom:1px solid var(--line)}
.dept-row:last-child{border-bottom:0}
.dept-row .name{font-size:.85rem;font-weight:600;padding-bottom:.5rem;text-transform:capitalize}
.dept-row label{margin:0;font-size:.72rem;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}
.dept-row input{margin:0}
@media (max-width:820px){.dept-row{grid-template-columns:1fr 1fr}}

.hours-row{display:grid;grid-template-columns:7rem 1fr 1fr 7rem;gap:.5rem;align-items:center;
  padding:.35rem 0;border-bottom:1px solid var(--line)}
.hours-row:last-child{border-bottom:0}
.hours-row .day{font-size:.85rem;text-transform:capitalize}
.hours-row input[type=time]{margin:0}
.hours-row .check{margin:0}
.hours-row.closed input[type=time]{opacity:.35;pointer-events:none}
@media (max-width:820px){.hours-row{grid-template-columns:5.5rem 1fr 1fr;row-gap:.35rem}}

.loc-row{display:grid;grid-template-columns:1.2fr 1fr .6fr 1fr;gap:.5rem;align-items:end;
  padding:.6rem 0;border-bottom:1px solid var(--line)}
.loc-row:last-child{border-bottom:0}
.loc-row label{margin:0;font-size:.72rem;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}
.loc-row input{margin:0}
.loc-row .wide{grid-column:1/-1}
.loc-row .sub{grid-column:span 2;margin:0;align-self:end;padding-bottom:.35rem}
@media (max-width:820px){.loc-row{grid-template-columns:1fr 1fr}.loc-row .sub{grid-column:1/-1}}

/* ---- porting ----
   The one thing a reader must not have to work out for themselves is whether
   their calls are arriving here yet, so it is a coloured strip and a sentence
   rather than a status word in a table cell. Amber, not red: a port that is
   still with the old carrier is working correctly, and a red row would have
   people phoning support about a healthy port. */
.checklist{list-style:none;margin:.5rem 0 0;padding:0}
.checklist li{position:relative;padding:.4rem 0 .4rem 1.6rem;border-bottom:1px solid var(--line);font-size:.88rem}
.checklist li:last-child{border-bottom:0}
.checklist li::before{content:"";position:absolute;left:0;top:.72rem;width:.85rem;height:.85rem;
  border:1.5px solid var(--muted);border-radius:3px}
.checklist li.dont{color:#8c1d18;font-weight:550}
.checklist li.dont::before{content:"!";border:0;color:var(--bad);font-weight:700;top:.3rem;left:.15rem;
  width:auto;height:auto;font-size:1rem}

.port-card{border:1px solid var(--line);border-left:4px solid var(--warn);border-radius:8px;
  padding:.75rem .9rem;margin-bottom:.75rem;cursor:pointer;background:#fff}
.port-card:hover{border-color:var(--muted);border-left-color:var(--warn)}
.port-card.live{border-left-color:var(--ok)}
.port-card.live:hover{border-left-color:var(--ok)}
.port-card.over{border-left-color:var(--muted)}
.port-card .head{display:flex;gap:.6rem;align-items:center;flex-wrap:wrap}
.port-card .head strong{font-size:1rem;font-variant-numeric:tabular-nums}
.port-card .impact{margin:.5rem 0 .25rem;font-size:.92rem;line-height:1.5}
.port-card .rings{font-size:.72rem;padding:.2rem .55rem;border-radius:999px;white-space:nowrap;
  background:#fff4e5;border:1px solid #ffd9a8;color:var(--warn)}
.port-card .rings.here{background:#e7f5ec;border-color:#bde5c8;color:var(--ok)}
.port-card .sub{margin:0}

.port-problems{background:#fff4e5;border:1px solid #ffd9a8;border-radius:8px;padding:.7rem .9rem;margin-top:.75rem}
.port-problems h4{margin:0 0 .35rem;font-size:.85rem;color:#8a5300}
.port-problems ul{margin:0;padding-left:1.1rem;font-size:.85rem;color:#8a5300}
.port-problems li{margin:.2rem 0}

.port-history{border:1px solid var(--line);border-radius:8px;overflow:hidden;margin-top:.75rem}
.port-history div{display:flex;gap:.7rem;padding:.45rem .75rem;font-size:.85rem;
  border-bottom:1px solid var(--line);align-items:baseline}
.port-history div:last-child{border-bottom:0}
.port-history .when{color:var(--muted);font-variant-numeric:tabular-nums;flex:0 0 8.5rem;font-size:.8rem}
.port-history .d{flex:1;min-width:0;overflow-wrap:anywhere}

/* ---- event feeds ----
   The secret banner is loud on purpose. It is the only moment the value exists
   outside our database, and a tidy grey box is one an operator closes without
   reading. */
.secret-once{background:#fff4e5;border:1px solid #ffd9a8;border-radius:var(--radius);
  padding:1rem 1.1rem;margin-bottom:1.25rem;box-shadow:var(--shadow)}
.secret-once h4{margin:0 0 .35rem;font-size:.95rem;color:#8a5300}
.secret-once p{margin:.35rem 0;font-size:.86rem;color:#8a5300;line-height:1.5}
.secret-once input{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:.82rem;flex:1;min-width:14rem}
.secret-once code{background:#ffe9c9;border-radius:4px;padding:.05rem .3rem}
.secret-once .sub{color:#8a5300;opacity:.85}

/* ---- results: counted versus estimated ----
   The whole point of this page is that the reader can tell the two apart at a
   glance and without reading a legend, so the difference is carried by the
   panel itself — colour, rule, and a badge — not by wording alone. */
.badge{font-size:.66rem;padding:.15rem .45rem;border-radius:999px;text-transform:uppercase;
  letter-spacing:.04em;font-weight:600;vertical-align:middle;margin-left:.4rem}
.badge.measured{background:#e7f5ec;color:#0b5c28;border:1px solid #bde5c8}
.badge.modelled{background:#fff4e5;color:#8a5300;border:1px solid #ffd9a8}
.badge.default{background:#fff4e5;color:#8a5300;border:1px solid #ffd9a8}
.badge.override{background:#eef2ff;color:#3730a3;border:1px solid #c7d2fe}

.panel.measured{border-left:4px solid var(--ok)}
.panel.modelled{border-left:4px solid var(--warn);
  background:repeating-linear-gradient(135deg,#fff,#fff 9px,#fffaf2 9px,#fffaf2 18px)}
.panel.modelled h3,.panel.modelled .body{background:transparent}

.figure{display:grid;grid-template-columns:11rem 1fr;gap:.2rem .9rem;align-items:baseline;
  padding:.7rem 0;border-bottom:1px solid var(--line)}
.figure:last-child{border-bottom:0}
.figure .v{font-size:1.35rem;font-weight:600;letter-spacing:-.02em;font-variant-numeric:tabular-nums}
.figure .l{font-size:.9rem}
.figure .basis{grid-column:2;color:var(--muted);font-size:.78rem;
  font-family:ui-monospace,SFMono-Regular,Menlo,monospace;overflow-wrap:anywhere}
.figure .note{grid-column:2;color:var(--muted);font-size:.8rem}
@media (max-width:720px){.figure{grid-template-columns:1fr}.figure .basis,.figure .note{grid-column:1}}

.none{color:var(--muted);font-style:italic;font-size:.85rem;font-weight:400;letter-spacing:0}

.bars{margin:.5rem 0 0}
.bars .b{display:grid;grid-template-columns:10rem 1fr 4.5rem;gap:.6rem;align-items:center;
  padding:.25rem 0;font-size:.85rem}
.bars .b .track{background:#eef1f5;border-radius:4px;height:.6rem;overflow:hidden}
.bars .b .fill{background:var(--brand);height:100%;border-radius:4px}
.bars .b .v{color:var(--muted);text-align:right;font-variant-numeric:tabular-nums;font-size:.8rem}
@media (max-width:600px){.bars .b{grid-template-columns:7rem 1fr 4rem}}

svg.chart{width:100%;height:auto;display:block}
svg.chart .bar{fill:var(--brand)}
svg.chart .zero{fill:#dfe5ec}
svg.chart .axis{fill:var(--muted);font-size:11px}

.an-assumption{display:grid;grid-template-columns:1fr 12rem;gap:.3rem .9rem;align-items:start;
  padding:.7rem 0;border-bottom:1px solid var(--line)}
.an-assumption:last-child{border-bottom:0}
.an-assumption label{margin:0}
.an-assumption .hint{grid-column:1;color:var(--muted);font-size:.8rem}
.an-assumption input{margin:0}
.an-assumption .now{grid-column:2;font-size:.78rem;color:var(--muted)}
@media (max-width:720px){.an-assumption{grid-template-columns:1fr}
  .an-assumption .hint,.an-assumption .now{grid-column:1}}

/* The step rail tracks the fieldset actually in view, rather than always
   claiming step one. A progress indicator that lies is worse than none. */
.steps{display:flex;flex-wrap:wrap;gap:.35rem;margin-bottom:1rem}
.steps span{font-size:.72rem;padding:.25rem .6rem;border-radius:999px;border:1px solid var(--line);
  color:var(--muted);background:var(--panel);white-space:nowrap;transition:background .15s,color .15s}
.steps span.on{background:var(--brand);border-color:var(--brand);color:#fff}
.steps span.done{border-color:#bde5c8;background:#e7f5ec;color:var(--ok)}